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Bexley Public Library Curbside Service FAQs
When is Curbside Service Available?
Monday through Saturday, 10-6pm
How does it work?
Place your holds online at https://www.bexleylibrary.org/ or over the phone at 614-231-2793.
You will receive hold notifications by phone, email, or text when your items are ready for pick-up. Your items will be on hold for 10 days.
Drive to the BPL parking lot and select a numbered parking space. Those on foot are welcome to come to the library’s auditorium door.
Call the number on the sign to let staff know you are there to pick up your items.
Staff will ask for your library card number and other select information to confirm your account.
We will come to you -- please do not approach staff members. We will deposit your items into your popped trunk, or passenger window.
Sanitize before you enjoy!
How do I return items? Can I return items from other libraries?
Please place ALL returns in our outside drop box in the BPL parking lot.
Staff will not accept materials handed to them.
Yes, we are accepting items from other CLC libraries.
If you or a member of your household is ill, please do not return items at this time. Bexley Public Library is a fine free library, so anything checked out at our library will not be fined.
I’ve returned my items. Why are my books still on my account?
In accordance with guidelines established by the CDC, all returned library materials will be quarantined for at least 96 hours to prevent the transmission of the COVID-19 virus Returned items may not be removed from accounts for at least 96 hours.
Your check out limits have been automatically increased to accommodate this extended processing time.
Bexley Public Library is a fine-free library, so anything checked out at our library will not be fined. For items belonging to other CLC member libraries that time may vary.
I don't know if my curbside pickup is ready. What should I do?
You can check your library account online here: MY ACCOUNT and items that are ready for pickup will say "held." You can also call us at 614-231-2793
Do I need to have an existing hold available for pickup to use curbside service?
Yes, if you are able, please reserve your library materials by placing a hold through our website, app, or by calling us at 614-231-2793.
You will be notified through either phone or email when your holds are ready for pick up, so please check your account and make sure you are receiving library notifications through email or phone.
Do I need a car to pick up library materials?
We are also offering walk-up service. Items will be placed outside on our front patio by the auditorium doors.
As with curbside, we will run your items out to you once you’ve arrived at the library and rung the doorbell on the patio, or called 614-231-2793.
I need to print out a document. Can you help with that?
Yes! We are offering print pickup with our curbside service.
You can get up to 10 black and white pages printed for free.
Please include a phone number for a staff member to contact you.
We will call you to notify you when your documents are printed and ready for pick up.
When you arrive at the library, call (614) 231-2793, or ring our doorbell, and we will run the print job out to you.
Can I send a fax?
Yes! Fax service is available.
To request to send a fax, patrons should bring materials to the Library, call (614) 231-2793 or ring the doorbell at the walk-up, and a library staff member will fill the request.
Faxing is free with a 10 page limit.
Can I donate items during this time?
No, unfortunately we will not be accepting donations at this time
What safety measures will be put into place to ensure the items are clean?
All returned library materials will be quarantined for at least 96 hours in accordance with CDC guidelines.
BPL team members will be wearing masks, gloves, social distancing, and following personal hygiene protocols as instructed by the Ohio Department of Health.
Within the building, work stations will be sanitized before and after each use. Additionally, a deep clean of the facility will take place 4 times each week.
Can I use my CML library card for curbside service?
You’re welcome to use your CML library card to use our curbside service and holds are available on all participating CLC libraries.
When will the library physically open?
We are eager to reopen our doors and we miss our patrons! Unfortunately, this is a difficult question to answer, as things continue to change day to day and there are many tricky safety logistics to manage. We’re approaching our reopen in phases, the first phase of which is curbside delivery.
We’ll continue to share our service expansion plans on our website and social media channels, so stay tuned!
Call the library at 614-231-2793, Monday through Saturday, 10 AM-6 PM, or email us at firstname.lastname@example.org.